Return Policy

At The Positive Pencil Co, we strive to provide our customers with the highest quality personalized pencils that bring joy and color to their everyday writing tasks. We take great pride in our products and want you to be completely satisfied with your purchase. However, due to the personalized nature of our items, we have a strict return policy in place.

No Returns of Personalized Items: Please note that all personalized pencil sets are final sale and cannot be returned or exchanged. This is because each set is uniquely customized to your preferences, making it impossible for us to resell or reuse the items.

We understand that mistakes can happen, and we want to ensure that you receive the correct personalized items. Therefore, we kindly ask you to carefully review your order before submitting it. Double-check the spelling of names, dates, and any other personalized information to avoid any errors.

If you have any concerns or questions about your personalized pencil set, please don't hesitate to contact our customer support team. We are here to assist you and will do our best to address any issues that may arise.

For non-personalized items, our standard return policy applies. If you receive a non-personalized item that is damaged or defective, please contact us within 7 days of receiving your order. We will gladly replace the item or provide a refund, depending on your preference.

Thank you for choosing The Positive Pencil Co for your personalized pencil needs. We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or need assistance, please don't hesitate to reach out to us.